Please read on to learn how we collect, use and handle your information when you use the services, client software, applications, and websites (“Services” or “Wake”) provided by Wake, Inc. When we say, "we," "our," or "us," we’re referring to Wake, Inc., a California corporation, our employees, directors, officers, affiliates, and subsidiaries. When we say, "you" or "your," we’re referring to you, your team, company or persons that have registered with us to use Wake.
What information do we collect?
Information you give us: When you or your team register for and use Wake, you may be providing us with personal information, like your name, email address, billing address, or credit card.
Information from your use of Services: When you use Wake, we store, process and transmit your files and information related to them. We may also collect device-specific information (such as your browser version and operating system), information about your location (such as your IP address), and information which we store in our server logs (such as details regarding how you used our service, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL). We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches.
Cookies: We use various technologies to collect and store information when you use our services, and this may include sending one or more cookies or anonymous identifiers to your device. The cookies are used to collect information about when you visit Wake, including the information noted above. Most browsers allow you to block and delete cookies. However, if you block our cookies, Wake may not work as smoothly as possible.
How do we use the information we collect?
We use the information we collect to provide, support, maintain, protect and improve Wake. This includes using your information to enable you to communicate, collaborate, and share files with users you designate, as well as to monitor and analyze usage. We also use this information to offer you tailored content, personalizing Wake to meet your needs. We will also use the information to communicate with you, and in connection with social media widgets. We may use this information in connection with, or during negotiations of, an acquisition, financing, merger or sale of all or a substantial portion of our business, with or to another company. Finally, we will use the information for any other purpose for which the information was collected.
Wake will not share any of this information with companies, organizations or individuals outside of Wake, except in the following situations: (i) to meet any applicable law, regulation, legal process or enforceable governmental request; (ii) to enforce the Terms of Service, including investigation of potential violations, to detect, prevent, or otherwise address fraud, security or technical issues; (iii) to protect against harm to the rights, property or safety of Wake, our users or the public as required or permitted by law; (iv) if it is non-identifying or aggregated; (v) with vendors, consultants and other service providers who are engaged by or working with us in connection with the operation of the Services we provide and who need access to such information to carry out their work for us; and (vi) with your team or organization.
At Wake we do our very best to protect your personal information against loss, theft, and misuse. This includes extensive administrative, physical and technical measures to safeguard our customers’ information against any unauthorized access, disclosure, alteration or destruction. The transmission of sensitive information is encrypted using secure socket layer.
However, no known method of electronic transmission or storage is 100% secure, and therefore we cannot give absolute guarantees for the security of the information you provide. Read more about how we deal with security in our Security Practices documentation.
Effective Date, Amendments, and Changes to Terms